People are at the heart of our business

May 2023

Hospitality is facing its worst staffing crisis in years, with 94% of businesses struggling to recruit. Research shows, only one in five workers has considered the industry for a job, but the sector can serve up tasty careers and a fast-track to the top. It has never been more important to have a clear and structured plan, not only to recruit, but also to retain talent, as the competition has never been tougher.

With Summer fast approaching, along with the perennial challenges associated with it, planning is key to ensuring that we can continue to support our clients and teams as we enter a traditionally busy trading period. In addition to our commitment to the Living Wage, Kanso recognises that we need to do more to attract and retain the talent we need over the coming months.

58%

of frontline workers feel stress will remain or worsen in the coming year

Expand benefits to support modern wellbeing

Attractive benefits expand into mental health to recognize the stress caused by frontline workloads, low wages, and shift demands.

63%

of frontline workers are excited about tech

Offer Frontline Workers More Connectivity

A key factor in the frontline experience will be employee engagement tech that delivers consistency, simplicity, and engagement.

84.9%

average turnover in hospitality far surpassed the national rate of 47.2%

Meet a Heightened Focus on Career Growth

Candidates are seeking out opportunities to grow, and employers who meet them with those benefits are one step ahead in their retention strategies.

60%

of workers receive under 2 weeks' notice of schedule

Promote Flexible Scheduling

Simple and flexible scheduling that offers economic stability for workers is essential to highlight to win over talent.

We are proud to offer benefits akin to professional services businesses, to all our team members, together with exceptional growth and development prospects. The enhanced list of benefits we offer includes support advice and guidance on the following:

Family issues

Financial information

Legal information

Medical information

Relationship advice

Housing concerns

Alcohol or drug issues

Childcare support

Stress & anxiety

Low mood

Domestic abuse

Retirement

Consumer issues

Tax information

Bereavement

My Healthy Advantage app

Nutritional advice

Financial wellbeing

Medical factsheets

Four-week programmes

Fitness advice

Budgeting

BrightTV

Health checks

Additionally, Kanso want to support our teams during the ongoing cost of living crisis, where food inflation continues to run into double figures. Wherever possible, we offer overtime to those team members who want it and continue to recognise our Star Performers with High Street Vouchers.