Financial Services & Global Technology
Location: London HQ
Sector: Financial Services & Global Technology
Contract Type: Fully Managed Soft Services
Start Date: February 2024
Scope: 14 floors across client, leadership, and training spaces Size: 100,000+ sq ft of Grade A office space, with 600+ desks supporting over 800 employees**
A 5-Star Workplace Experience for a Global Leader
Kanso FM was appointed as the cleaning and workplace experience partner for a Global Research & Technologies in early 2024, supporting the daily operation of their new 14-floor premium London HQ.
This flagship space acts as the operational hub for our clients global offices and demanded a service partner who could deliver hotel-style precision, brand alignment, and total reliability.
From day one, Kanso’s vision was clear, we wanted to create a 5-star guest experience for every colleague and visitor, where every surface, scent, and space reflects the brand. We tailored our model to integrate seamlessly with the client’s way of working, proactive, precise, and people-led, ensuring we added value far beyond a typical FM remit.
Our fully managed service solution includes:
Daily cleaning across 14 floors with full-time presence, from morning to evening
Monthly deep cleans to eliminate disruption and prevent long-term material wear
High-level window and pole dusting for bright, consistently clean spaces
Sustainable snack & drinks management including fruit box and milk ordering
Towel & laundry management, coat hangers, and subtle day-to-day resets
External jet-washing, now fully embedded in scope following demand
Washroom servicing, including Simply Washroom scents and TOTM organic sanitary products to champion wellbeing and period dignity
Low-impact chemical solutions, supporting sustainability goals
Advanced cleaning tech, including Phantas robotic
We act as an extension of the our clients team, responding to evolving needs and never seeing any task as too small. Whether it’s setting up a VIP meeting space, refreshing towels before a client visit, or straightening a chair post-use, our operatives approach every interaction with a hospitality mindset.
Service Innovations
To maintain high standards, we’ve introduced:
- Heartbeat audits for real-time service insight
- Live dashboards for transparent reporting
- Daily/weekly accountability tasks to encourage ownership
- Unannounced quality checks by area managers and senior leadership
Our team is trained not just in cleaning tasks, but in host behaviour, anticipating need, resetting space, and enhancing the overall environment.
This approach supports productivity, boosts morale, and reinforces our clients high performance culture.
Kanso FM has demonstrated a first-class approach, with attention to detail, flexibility, and hospitality-led standards. Their team has become a trusted and integral part of our environment.
Impact and results
- Expanded from 5 floors to the entire 14-floor estate
- Additional services awarded due to operational excellence
- Fully embedded in the brand and experience model
Why It Works...
This partnership succeeds because it’s built on trust, underpinned by shared values, and delivered by a team that cares.
Kanso FM continues to evolve the solution in line with our cliients future needs, proactive, agile, and always ready to raise the bar.
Get in touch today to see how Kanso FM can help you.